Returns & Shipping

Last updated: July 2026

1. Shipping

Shipping is arranged by Artly on behalf of the artist once a sale is agreed. Works ship insured from the artist's studio, and estimated timelines are shown at checkout before you confirm a purchase.

2. Delivery times

Delivery times vary by destination, the artwork's size, and customs where applicable. Your confirmed timeline will be communicated before shipping.

3. 14-day returns

You may return a work within 14 days of delivery for any reason. To start a return, contact the artist through your Artly Inbox thread for that order within the 14-day window.

4. Who pays return shipping

If you're returning a work simply because you changed your mind, you cover the return shipping cost. If the work arrived damaged or materially not as described, Artly/the artist covers return shipping and you're entitled to a full refund.

5. Condition of returned items

Returned works must be shipped in the same condition they arrived in, with original packaging where possible.

6. Refunds

Once a returned work is received and inspected, your refund is processed back to your original payment method. Refund timing depends on the arrangement made directly with the artist or gallery.

7. Contact

Questions about an order, delivery, or return can be sent through the relevant Inbox thread, or to hello@artly.example.